Semantic Support Group

Jena Professional Support

Jena is a Java framework for building Semantic Web applications. It provides a programmatic environment for RDF, RDFS and OWL, SPARQL and includes a rule-based inference engine.

Jena is open source and grown out of work with the HP Labs Semantic Web Programme.

Features and Benefits

Key benefits of choosing JENA Professional Support

Multiple support options - Choose from basic to institutional support, depending on your business needs
Linkage to Jena Developer Community - issues escalate from local support to core Jena developers
Access to state of the art developers to recreate your deployment environment to support operational needs
Guaranteed response within 12 business hours.
Solution, enhancement request or bug identifier within 40 business hours.
The ability to ask questions and a resulting "best of breed" solution.
Design review and trend analysis.
Telephone or email support.

Support Levels

Basic Support - Applicable to JENA Developer Community

Guaranteed response within 12 business hours.
Solution, enhancement request or bug identifier within 40 business hours.
The ability to ask questions and a resulting "best of breed" solution.
Design review and trend analysis.
Telephone or email support.
Pricing - $1500 (15 incidents per year)

Advanced Support - Applicable to JENA User Community

Basic Support Features
Guaranteed response within 6 business hours.
Solution, enhancement request or bug identifier within 16 business hours.
Pricing - $2500 (25 incidents per year)

Institutional Support - Applicable to JENA Deployment Community

All Basic and Advanced Support Features.
Duplication of deployment environments at support center.
Creation of a target environment within 24 business hours.
Pricing - $5000 (50 incidents per year)

For JENA support and to learn more about our support options, please visit us at http://www.semanticsupport.org or call 972-883-4122

JENA Wiki